What Information We Hold and Why
When you register, we collect your name, contact details, and the credentials you set for your account. Every time you fund your account through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier — not your full mobile banking PIN or password,
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which never passes through our system. We also log device type, IP address, and session activity to detect unauthorised access and keep your account secure. If you contact our support team, that conversation is stored so we can follow up accurately. We do not sell your
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personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those providers need to complete your transaction. Where local law in Bangladesh or your eligible region requires us to retain records for a defined period, we comply
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with that obligation. You have the right to request a copy of the data we hold on you, ask us to correct inaccuracies, or in certain circumstances request deletion — subject to any legal retention requirements that apply in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.